Dahle Frequently Asked Novus Stapler Questions

FAQs - Novus Professional Staplers

What makes Novus staplers unique?

Quality - Engineered and developed in Germany, Novus products are factory tested before release to ensure complete customer satisfaction. In purchasing a Novus product, you will have the peace of mind knowing this precision item will provide many years of trouble free operation.
Innovation - Novus continues to be an industry leader among professional office products. Whether we're developing new items or improving our existing line, Novus continues to lead the industry in design, performance, and reliability. Our Power-on- Demand (POD) technology is unlike any other. The ability to staple 50 sheets of paper from across the desk, using 70% less effort, is one of the many reasons why Novus remains the preferred choice for staplers among office professionals.

How long has Novus been around?

Since 1949, the Novus name has been synonymous with quality and innovation. From high performance Executive Staplers, to our commercial grade Heavy Duty Series, Novus designs innovative staplers that take the industry by storm. We offer a complete range of sizes that exceed even the most serious demands for quality and innovation.

What should I look for in a stapler?

One that can staple a fair amount of paper with minimal effort, offer features that reduce jamming, and one that is backed by a good manufacturer's warranty.

What types of safety features do Novus staplers have?

Almost all Novus Staplers are front loading to prevent the top from slamming closed when loading staples.

What types of convenience features do Novus staplers have?

Pinning Mode – Featured in most Novus Staplers, provides the ability to temporarily staple documents together and then easily remove the pin.
Front Loading - Push button for safe, easy front loading of staples
Non Slip Base - Helps prevent the stapler from moving when stapling.
High Sheet Capacity - Eliminates the need for two staplers
Flat Clinch - Available on Flat Clinch Staplers, bends and presses flat both staple legs to provide up to 30% more storage room
Dual Staple Guide - ensures trouble free performance by providing even pressure on the staple legs until they clinch your documents.
Power-On-Demand - Available on the Novus B8FC, requires 70% less effort to staple. Just lift the top lever and experience the benefits of stapling up to 50 sheets of paper from across your desk!
Bypass System – Featured on some Novus Staplers, allows you to use longer staplers when stapling thinner stack of paper. This prevents you from having to change your staples when stapling document packets of various thickness
Anti-Blocking System – Available on Novus Heavy Duty Staplers, prevents the possibility of a staple jam and having your documents stuck to the stapler.
Sliding Adjustable Depth Guide – Available on Novus Long Arm and Heavy Duty Staplers, allows you to set the staple location and ensure you clinch at your desired depth each and every time.

What's the difference between your flat clinch and your standard parallel clinch staplers?

Most Novus staplers provide a standard parallel clinch to fasten your documents. This is where the ends of the staple legs curl up and clinch your documents. Novus Flat Clinch staplers bend and press flat both staple legs after they have gone through your documents.  This provides up to 30% more storage room by preventing the characteristic staple bulge from filed documents.

What does the term bypass mean?

The Bypass System in a Novus Stapler allows you to use longer staplers when stapling a thinner stack of paper. This prevents you from having to change your staples when stapling document packets of various thickness. If a bypass system is not present on a stapler and a longer staple is used to clinch a short stack of documents, the legs of the staple will come up through the bottom document and pierce through the front of the stack.

What's the difference between Novus staples and a generic brand?

Novus Premium Staples are manufactured using quality galvanized wire that is of thicker gauge steel than standard staples. Each staple is precision formed and glued to prevent binding in the machine. Using Novus Premium Staples will not only ensure trouble free operation, but it will also protect your warranty. Generic office staples use thinner gauge wire and inconsistent gluing methods. Each of which can contribute to staple jam.

What do the two sets of numbers mean on your staples?

The first number represents the thickness or gauge of the staple wire (the smaller the number, the thicker the wire). "24" and "23" classify these staples as 24 gauge and 23 gauge Standard office staples are typically 26 gauge and not as durable.
The second set of numbers represent the length (in millimeters) of the staple legs. To help determine the length of staple that is needed for your application, add the number of sheets being stapled (10 sheets of standard paper is approximately 1mm) and add 3mm for clinching. If the Novus stapler you are using offers a Bypass System, longer staples can be used when stapling smaller stacks of paper.

Where can I purchase a Novus stapler?

To locate an Authorized Novus Dealer in North America, visit our website at: www.novusnorthamerica.com

Where can I purchase staples for my Novus stapler?

To purchase Novus Premium Staples, visit our website and select from our list of Authorized Novus Dealers: www.novusnorthamerica.com

What length staple should I purchase for normal office functions?

Novus 24/6 Super staples should be the perfect length for standard office stapling (2 to 30 sheets). For the ability to 30+ sheets of paper, I would recommend getting a box of Novus 24/8 Super as well. The added length of the 8mm staple will ensure a secure clinch.

What are the different stapling modes and why do I use them?

Standard (Parallel) Clinch – The ends of the staple legs curl up and clinch your documents. Used when stapling documents.
Flat Clinch – The ends of the staple legs are bent and pressed flat after clinching your documents. Used when filing large amounts of stapled documents and desiring more storage space.
Temporary Pinning – The staple pierces the document and the staple legs are bent backward for easy removing. Temporary pinning is used when the stapled documents will be added to or rearranged in the future. No stapler remover needed!
Tacking – Similar to using a thumb tack, the document(s) are stapled to a flat surface.

My Novus stapler does not staple to your estimated capacity. Why?

Novus Staplers are tested using Novus Premium Staples. These staples are manufactured using quality galvanized wire that is of thicker gauge steel than standard staples. Each staple is precision formed and glued to prevent binding in the machine. Using Novus Premium Staples will not only ensure trouble free operation, but it will also protect your warranty. A box of Novus Premium Staples is included with every stapler purchase.

Who do I contact for warranty repair on my Novus stapler?

We do apologize if you are experiencing a problem with your Novus Professional Stapler. Please contact Dahle at (800) 995-1379 and we will take care of your issue.

Where can I get my Novus stapler repaired?

We do apologize if you are experiencing a problem with your Novus Professional Stapler. Please contact Dahle at (800) 995-1379 and we will take care of your issue.

My Novus stapler jams easily. Why?

Are you using Novus Premium Staples? If so then contact Dahle's Warranty Department at (800) 995-1379. If you are using a generic office staple then that could be your issue. These staples use thinner gauge wire and inconsistent gluing methods. Each of which contribute to jamming.