Dahle Frequently Asked CleanTEC Shredder Questions

FAQs - DAHLE CleanTEC® Shredders

Do I need a shredder?

Recent events have made shredding confidential information a necessity. Documents found in the trash are not legally protected so they’re fair game to individuals looking to find out more information about you or your business. This explains the rapid increase in Identity Theft and Industrial Espionage. New security laws require that confidential medical information and consumer credit information must be properly destroyed before the information is discarded. What’s the best way to destroy this information? Shred it with a Dahle paper shredder.

What types of documents should I shred?

Any paper that contains information you would not like others to see. This could include personal information such as credit card info or bank statements, and business information such as accounting records or personnel files.

What distinguishes a Dahle shredder from one of your competitors?

Dahle shredders are made in Germany using the latest technology and finest materials. Each component is manufactured and assembled with precision from over 88 years of experience. Dahle machines use precision cutting cylinders that are guaranteed to last a lifetime. Other components such as rubber shock mounts, electronic sensors, and a thermally protected motor result in a quality machine and piece of mind in knowing your DAHLE CleanTEC® will provide many years of trouble-free operation. For more information, download our DAHLE CleanTEC® Advantage information sheet.

Why should I buy a shredder when I can have a shredder service come by and shred my documents?

Mobile shred services are a never ending expense that experience constant increases in wages, fuel, and equipment maintenance. These increases eventually get passed on to their customers (you) each and every year. For more information on the differences of in house versus mobile shredder services, please read our Benefits of Shredding Your Own Documents.

What are some factors to consider when purchasing a shredder?

Please visit Dahle's Shredder Selection Guide for choosing a shredder based on your needs. For a more detailed evaluation, please download Dahle's Needs Analysis checklist or contact a Dahle Sales Support Representative at (800) 995-1379.

What do most people overlook when they purchase a shredder?

Most people forget to think about the anticipated growth of their company. Will the proposed shredder be sufficient to handle your demand in five or ten years? You should always keep that in mind. If you buy a shredder that you can grow in to, you’ll wind up saving a lot of wear and tear on your shredder in the long run.

We only have a certain amount of dollars to spend on a paper shredder. What would you recommend?

You should always buy a shredder based on the need for that particular shredder. If you buy on dollar amount instead of need, you will repeat the scenario over and over again. Sometimes it is better to wait until you can afford the best shredder that fits your needs.

Can a Dahle shredder destroy staples and paper clips?

Dahle shredders can accommodate paper that has been stapled or has paper clips still attached. Dahle shredders with a security level of P-6 & P-7 are the only exception due to the extremely small particle size they produce.

Can a DAHLE CleanTEC® shredder destroy CDs?

Yes Dahle shredders with a Security Level of P-2 through P-5 can shred CDs. The only exception is the Dahle 51322 and 51422.

I don’t want a machine in our office that makes a lot of noise. Do you have a quiet shredder?

Most noise is caused by vibration from the cutting mechanism. Dahle has addressed this concern by installing rubber shock mounts that support and absorb the part of the shredder that causes noise.

We have 25 people that will be using the shredder. Should we buy several smaller shredders or one large Department Shredder?

In most cases large cross cut Department Shredders will hold up better and the higher sheet capacity will be more than sufficient. The overall life of this size shredder will also be much longer.

What do security levels mean and what should I look for?

Security levels are used mainly by the Government to designate how difficult a document is to reassemble after it has been shred. These levels are directly related to the size of the shred. The smaller the shreds the harder they are to reassemble, which corresponds to a higher security level. Currently Level P-7 is the highest security level and known as the NSA/CSS 02-01 standard for the destruction of Top Secret COMSEC documents.

What are High Security Shredders and how do I know if I need one?

High Security Shredders offer the greatest level of security and the smallest particle size. All Dahle High Security Shredders exceed the standards set forth by the NSA/CSS 02-01 for destruction of Top Secret COMSEC documents.

What is DAHLE CleanTEC®?

The DAHLE CleanTEC® is the World's only shredder with a fine dust filtration system. This integrated system collects fine dust particles created around the cutting cylinders, and forces them into a specialized filter on the back of each machine. This CleanTEC® filter permanently traps up to 98% of the fine dust, and provides a cleaner, healthier work environment.

Why would a shredder need an air filtration system?

Fine dust is considered indoor air pollution and electronic devices such as printers, copiers, fax machines, and even shredders produce fine dust. The DAHLE CleanTEC® shredder traps the production of, and reduces your exposure to this harmful dust by 98% through this specialized filtration system.

What type of dust does the DAHLE CleanTEC® shredder collect?

The DAHLE CleanTEC® shredder collects fine dust or particulate matter. Classified with a minimum particle size of .01mm to .001mm in diameter. For reference, the average human hair has a diameter of .1mm.

Why is fine dust considered harmful?

Fine dust is considered indoor air pollution and increased exposure can be harmful to your health. These tiny particles cannot be seen and are significantly smaller than the diameter of a human hair. The smaller the dust particles the deeper they penetrate your body's respiratory system.

What are some of the symptoms of fine dust exposure?

Symptoms of prolonged exposure to fine dust include, sinus and respiratory irritation, sore throat, headaches, and general discomfort.

What type of filter does a DAHLE CleanTEC® shredder use?

DAHLE CleanTEC® shredders use a specialized 3 ply nonwoven filter that is fully recyclable. Produced by Freudenberg Filtration Technologies, this filter permanently traps up to 98% of the fine dust produced.

How can I purchase supplies for my DAHLE CleanTEC® shredder?

The dealer you purchased your shredder also offers supplies for your machine. If you cannot find the supplies you are looking for, please contact a Dahle Customer Relations Representative at (800) 995-1379. We have an extensive dealer network and will help you find the item you need.

How do I set up my new DAHLE CleanTEC® shredder?

To help you get your new DAHLE CleanTEC® shredder up and running, use the Shredder Quick Start Guide Guide

Can I plug my shredder into an extension cord or power strip if an outlet is not available?

In order for your shredder to receive the proper voltage for operation, it must be plugged directly into the wall. Using a power strip will reduce the power needed to operate your shredder to capacity, and can damage it.

Do you have any technical information regarding your shredder oil?

Technical information in regards to the chemical properties of Dahle shredder oil can be found on our Technical Data Sheet (TDS) as well as the Safety Data Sheet (SDS).

What is the benefit of using Dahle shred bags as opposed to store bought trash bags?

Dahle Shred Bags are available to specifically fit your Dahle shredder. These bags feature gusseted sides that expand and ensure your bag will hold the maximum amount of shreds possible.

How can I get replacement parts for my shredder?

Dahle keeps a large number of parts for each machine in their inventory and in most cases parts can be shipped next day. If you should need a replacement part you can contact the dealer you purchased your machine from, or Dahle directly at (800) 995-1379.

What does the warranty cover on your shredders?

Dahle guarantees it's paper shredders to be free from manufacturing defects (materials / workmanship) for a period of 2 years. Dahle offers a lifetime guarantee on the cutting cylinders (1 year on Security Level P-6 and P-7 models). This warranty does not cover damage caused by improper oiling, paper jams, misuse, abuse, improper line voltage, or unauthorized repair. This warranty applies to the original purchaser only and is not transferable. There are no other warranties expressed or implied beyond the face of this agreement. For service or more information on this warranty, contact a Dahle Customer Relations Representative at (800) 995-1379

Who should I contact if I need a warranty repair or my shredder needs service?

Please contact Dahle's Technical Service Department at (800) 995-1379.